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FAQ

  • How many countries have you exported?

    Till 2021, we have exported machines to more than 70 countries. Including USA, European countries,Japan, South American countries,Australia,New Zealand,and lot of Middle-east Asia countries,Southeast Asian countries and Africa.

  • Does the machine have GMP certificate?

    Our machine can meet the requirements of GMP, but our machine is not food or pharmaceutical products, our machine doesnt have GMP certificate.But our machine can be applied in food and pharmaceuticals production

  • What is the material of the machine?

    Usually we use Stainless steel 304,Sometimes,we also use SS316 as customer requests.

  • What is the warranty term?

    Guarantee against defects in materials and workmanship of equipment and parts for one year. Any parts in need of replacement will be shipped free of charge but labor for installation will not be included. Warranty does not cover abuse or user error and quick-wear parts.

  • To get a detailed quote or to choose a suitable model powder grinder machine, what buyer shall provide?

    1) raw material name? 
    2) capacity the buyer needs to produce? kg/hr
    3) target powder size the buyer needs? like 20 mesh, 30mesh, 40mesh,60 mesh.....etc
  • Which city are you from?

    We are in Wuxi city, which is near Shanghai, the distance is only ~150KM.
    By car, it takes ~2 hours from our city to Shanghai.
  • How to install the machine?

    We provide English electric diagram, and English manual.
    99% clients can install the machine by themselves under our guidance.
  • What certificate do you have?

    We have CE,ISO certificates.
  • What will be the lead time of the machine?

    Usually,the lead time is 30 work days. 
    But if the machine is customized type, it may take 45~60 days.
  • How to install the machine?

    We provide English electric diagram, and English manual.
    99% clients can install the machine by themselves under our guidance.
    The buyer just need a electrician to connect the the wire for the machine.
    Then connect the machine pipes, then, do a test run will be fine.


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E-mail: info@brightsail-asia.com  

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